Locate the ShownFirstRunOptin registry value in the key that is specified in step 3. HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\General Locate and then select the following registry key: Windows 7: Click Start, type regedit.exe in the search box, and then press Enter.Windows 10, Windows 8.1 and Windows 8:Press Windows Key R to open a Run dialog box.To do this, use one of the following procedures, as appropriate for your version of Windows. To work around this issue, follow these steps: Before you modify it, back up the registry for restoration in case problems occur. Serious problems might occur if you modify the registry incorrectly. exeįollow the steps in this section carefully. The applications that have been seen to be affected are Excel, Outlook, Skype for Business, Word, Access, Publisher, Project and OneNote.Īdditionally, in the Application Event log, you may find a crash signature similar to the following in event ID 1000: Application Name. Microsoft Office 2016 applications may crash or cannot start. If you still couldn't find a solution with Office Applications crashing or not starting, you might check the Microsoft Community Office Commercial Admin Center Forums. Help protect your files in case of a crash.I get a "stopped working" error when I start Office applications on my PC.PowerPoint isn't responding, hangs, or freezes.Excel not responding, hangs, freezes, or stops working.To open any Office application in Safe Mode, press the Ctrl key and hold it down while you launch the program’s shortcut.This article only addresses the crash scenario where mso30win32client.dll is the module name in a crash signature.įor other scenarios, see the following articles: Launch Safe Mode with a Keyboard Shortcut This is a similar idea, but for Office apps like Word, Excel, and PowerPoint only. In Windows Safe Mode, your whole Windows operating system is restarted without third-party drivers and other startup software that can cause problems. This is different from Windows Safe Mode.
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Safe Mode loads without all these features that can cause you trouble.
If Office is crashing every time you open it, it’s probably the result of a buggy add-on-but it may also be the result of an issue with your customizations. AutoCorrect and various other features won’t work, and preferences can’t be saved. Any recovered documents that would normally be opened automatically will not open. When you start an Office application in Safe Mode, it will load without any add-ins or extensions, and without toolbar or command bar customizations.